CHANGING RESERVATION DATES (in conjunction with the policies outlined below):
When dates for bookings are changed and the request can be accommodated, there will be no charge. If we cannot change the booking, the rules for cancellations will apply.  If a guest calls within the cancellation period – cancellation policy still applies.

CANCELLATION POLICY: (All cancellations must be received in writing)
Please Note:  This policy does not apply after the booking has commenced.

Low Season: Cancellations advised with 24 hours notice before the day of arrival are fully refundable less a $30 administration fee.  Cancellations inside of 24 hours of arrival will result in forfeiture of all monies paid.

High/Peak Season:  Cancellations advised with 21 days notice are fully refundable less a $30 administration fee.  Cancellations inside of 21 days of scheduled arrival date will result in forfeiture of all monies paid. 

High Season: Weekends between October School holidays and April School holidays.

Peak Seasons: December & January holidays, Easter, March or April holidays, June Long Weekend & July holidays, September & October holidays, (exact dates are available from reception)

Cancellation fee ($30):  This may be redeemed when booking your next holiday with us (provided the rebooking is within 12 months of the cancellation date). When the cancellation refund is received, a letter will also be attached.  This letter, will act as a voucher for the $30 cancellation fee.  This original voucher must be presented on arrival for this to be honoured.

Refund conditions:
Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded either by: (Monies will only be refunded in the original method paid)

- CREDIT CARD – Refunded onto the credit card.  THE SAME CREDIT CARD MUST BE USED FOR CREDIT AS THE ONE THAT PAID THE DEPOSIT.  (This is for security reasons)
- EFT TRANSFER – (Direct credit) – Direct into guest bank account.  Guest must supply their BSB, ACCT. NO.  & Account Name.
- CHEQUE - A cheque will be forwarded at the end of the month.
ALL REFUNDS ARE PROCESSED AT THE END OF EVERY MONTH